Category: Crew (page 2 of 2)

The Business CoPilot has a new crew member!

Plane in flightSome exciting news at Business CoPilot: we have recently gained a new crew member.

Alex Hoskins is our dedicated Communications Officer. Her skills include social media and email marketing, blogging and implementing CRM systems. Working largely on awareness generation, her primary role is to promote our business coaching services.

We at the Business CoPilot are excited to be entering this new phase in our flight plan. Businesses owners who want to see their company grow need to be able to do what they do best, and with Alex now on board, Rob and Nick can spend their time being Business CoPilots, leaving the necessary but time-consuming promotional work to somebody with the right skills and the time to prioritise it.

If you could benefit from having more time to do what you love instead of spending valuable time raising your company’s profile, this service is also offered to our clients. Do get in touch with us if this offering is of interest to you and your business.

With Alex on board, Business CoPilot are soaring higher than ever, giving you the very best business coaching in the Bristol and Bath area.

If you’d like to meet for a free 121 with Rob and Nick, get in touch using the form below, or give us a call on 0117 230 3166. [contact-form] [contact-field label=”Your Name” type=”name” required=”true” /] [contact-field label=”Your Email” type=”email” required=”true” /] [contact-field label=”Your Website” type=”url” /] [contact-field label=”How can we help your business soar? ” type=”textarea” required=”true” /] [/contact-form]

Business Coaching in Bristol and Bath

“The Science of Rewards” – a.k.a., How Much Should I Pay My Staff?!

This is one of those dilemmas that keep business owners awake at night—particularly in the early phase of a business when the amount owners are drawing out for themselves might be relatively low. The paradox they have to juggle is that they need the best staff in order to differentiate and grow their business, but the best staff cost more than owners can currently afford or are comfortable paying.

The reason this paradox seems difficult to resolve is usually down to the fact that we use a too limited definition of the word reward; i.e., we see ‘reward’ as equalling ‘pay’, and so it becomes a monetary-based paradox that is then based solely around how much money we have available.

Approaching a wider view of reward, Scholarpedia (for example) defines it as:

“any objects, stimuli, or events that (1) increase the probability and intensity of behavioural actions leading to such objects (learning, also called positive reinforcement), (2) generate approach and consummatory behaviour and constitute outcomes of economic decision-making, and (3) induce subjective feelings of pleasure and hedonia”

So, if we take this definition and apply it to a small business scenario, we’re talking about praise, pay, and pleasure. Note that only one of those three elements is focussed specifically on the concept’s monetary aspect.

Under this definition of reward, then, the paradox becomes slightly easier to solve or at least balance. What we as business owners need to ensure is that our overall ‘reward bundle’ is sufficient to inspire the loyalty, creativity, and commitment we require from those we employ. The mistake we often make is to forget there’s value in the opportunity we give our employees to be a significant part of a growing business. If we empower them as decision makers, if we recognise and praise their effort on a regular basis and give them the freedom to learn and develop their skills, we’re creating an environment most employees otherwise locked into large process-laden and results-driven organisations would happily jump ship to join, irrespective of any pay discrepancies.

So the questions we ought to ask ourselves on a daily basis are relatively simple:

  • Have I given out enough praise today?
  • Am I paying my staff what the business can afford?
  • How can I create a more pleasurable working environment for my staff?

As is often the case in business—as in life—if you can’t answer the question, you can either find the solution or answer a different question. So, if you can’t solve the “How do I pay my staff more?” question, try answering instead: “How can I reward my staff more?”

Business Coaching in Bristol and Bath

It’s All About the Blend

For those of you who aren’t baristas or coffee connoisseurs, you might be surprised to know that the best espressos aren’t derived from a single type of bean but normally a combination of at least five different ones. Blending a range of complementary beans together produces a more palatable and distinctive flavour. As result, the consumer gets a product that tastes better, and the producer creates a unique brand. Okay, so far so good, but what, you might rightly ask, does this have to do with growing a business?

Well, being a business owner can be likened to being a coffee manufacturer in that both try to blend ingredients to produce the optimum combination that will produce a memorable customer offering. But as opposed to blending beans, business owners blend the skills of the people they employ or contract. We’ve observed that the optimal business teams are those that effectively choose and blend different individuals who complement each other. With coffee, you need to consider the beans’ taste and intensity; in business, you need to consider your employees’ skills and attributes.

When looking to grow their business, many business owners will make the classic mistake of recruiting people in the same image as themselves, as this is whom they understandably feel comfortable working alongside. Ideally, however, we think they should employ those with different skills and attributes so the overall team or business has the optimal balance or blend.

For instance, if you’re an optimistic, sales-driven, people person, the obvious route is to recruit “Mini-Me”s or clones of yourself, whereas in reality what the business would probably benefit from is a pragmatic, admin-focussed finisher! It should be all about the balance of the team and the blend of skills. Sure, employees need the same attitude and similar values to yourself, but your business will benefit from having people who see it through different frames of reference and have a different set of priorities.

As in sport, the best teams are not always the ones with the most talented individuals; they’re usually the ones with the best balance of members who recognise and appreciate the skills their colleagues bring to the team. As business coaches, we always encourage our clients to first spend time assessing their own skills and strengths (using a DISC or SWOT analysis) before choosing who to employ.

So the question is: how balanced and aligned is your current team? Are your own limitations and weaknesses covered by the attributes and strengths of those you employ?

Business Coaching in Bath and Bristol

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